LUXT Returns Service Terms & Conditions
SERVICE TERMS
LUXT Returns provides doorstep pickup and drop-off services for customer-initiated and retailer-approved returns. Customers are responsible for initiating the return directly with the retailer and obtaining any required return label, QR code, barcode, or other return authorization before pickup.
LUXT Returns acts as a pickup and transportation service and is not the retailer processing the return.
1. Service Description
2. Customer Responsibilities
Customers are responsible for ensuring that each return has been approved by the retailer before pickup. Customers must provide the correct return label, QR code, barcode, or other required return information and ensure that items are properly prepared for pickup. Packaging assistance, label printing, tape, or boxes may be available for an additional fee.
3. Refunds & Retailer Decisions
Refunds, exchanges, credits, and return approvals are determined solely by the retailer. LUXT Returns does not issue, process, approve, or guarantee refunds or exchanges. Completion of a pickup or delivery to a designated return location does not guarantee that a retailer will accept the return or issue a refund.
4. Pickup & Drop-Off
LUXT Returns will make reasonable efforts to complete pickups and drop-offs within the scheduled service window. Pickup and drop-off times may be affected by traffic, weather, retailer hours, route conditions, or other circumstances beyond our control. Customers will be notified when a significant schedule change occurs.
5. Packages, Loss & Damage
Customers are responsible for ensuring return items are properly packaged and ready for transportation. LUXT Returns will use reasonable care while handling customer items. LUXT Returns is not responsible for damage resulting from inadequate packaging, pre-existing damage, retailer handling, or events outside our reasonable control.
6. Fees & Additional Services
Service fees are displayed at the time of purchase or scheduling. Optional services, including label printing, tape, boxes, or other packaging assistance, may incur additional charges. Customers will be informed of applicable charges before the additional service is provided.
7. Cancellations & Missed Pickups
If a driver arrives and the return is unavailable, inaccessible, not authorized by the retailer, or not properly prepared, the pickup may be considered used. For members, one pickup credit may be deducted. Additional charges may apply to reschedule service
Membership plans are billed on a recurring monthly basis until canceled. Membership benefits are subject to the pickup limits included in the selected plan. Customers may cancel their membership at any time to prevent future renewal charges. Fees already paid for the current billing period are non-refundable except where required by law.
8. Memberships & Billing
9. Membership Pickup Allowances
Membership pickup allowances reset at the beginning of each new billing cycle. Unused pickups expire at the end of the applicable billing cycle and do not roll over to future billing periods. Unused pickups have no cash value. Each pickup is subject to the item limits and service requirements of the customer’s selected membership plan.
10. Item Limits & Restricted Items
Each pickup is subject to the item quantity, size, weight, and other limitations stated for the applicable service or membership plan. LUXT Returns may decline items that are unsafe, prohibited, improperly packaged, unusually large or heavy, or otherwise unsuitable for transportation. Additional charges may apply to eligible oversized or heavy items when disclosed to the customer before service.
11. Service Area
LUXT Returns currently provides pickup services in Stafford, Fredericksburg, and Woodbridge, Virginia. Service availability may vary by location, route capacity, and scheduling availability. LUXT Returns may modify or expand its service area at any time.
12. Limitation of Liability
To the fullest extent permitted by law, LUXT Returns is not responsible for retailer decisions, refund processing, delays or circumstances outside our reasonable control. LUXT's responsibility is limited to the pickup and transportation services we provide. Claims involving loss or damage alleged to have occurred while an item was in LUXT's possession will be reviewed based on available pickup photos, delivery confirmation, tracking information, and other service records.
13. Changes to These Terms
LUXT Returns may update these Service Terms from time to time as our services, pricing, or policies change. Updated terms will be posted on our website and will become effective when posted, unless otherwise stated. Continued use of LUXT Returns services after an update constitutes acceptance of the revised terms.
14. Governing Law & Contact
These Service Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Questions regarding these terms or LUXT Returns services may be directed to hello@luxtreturns.com.