PRIVACY POLICY
LUXT Returns Privacy Policy
1. Information We Collect
We may collect information you provide when using LUXT Returns, including your name, email address, phone number, pickup address, return details, and information needed to schedule or complete your pickup. We may also collect basic website usage and transaction information when you use our website or purchase a service.
2. How We Use Your Information
We may use your information to schedule and complete pickups, communicate with you about your service, process payments, provide customer support, improve our services, maintain business records, and help prevent fraud or misuse of our services.
3. How We Share Information
We may share information with service providers that help us operate LUXT Returns, such as payment processors, scheduling and delivery technology providers, website hosting providers, and other vendors necessary to complete our services. We do not sell your personal information. Information may also be disclosed when required by law or when necessary to protect our rights, customers, or business.
4. Payment Information
Payments for LUXT Returns services are processed through third-party payment providers. LUXT Returns does not directly store complete credit or debit card information. Payment providers may collect and process payment information according to their own privacy policies and security practices.
5. Pickup & Return Information
To provide our services, we may collect information related to your scheduled pickup, including pickup location, contact information, retailer return destination, return label or QR code information, package details, and photos or records associated with the pickup and drop-off. This information may be used to complete and document the service..
6. Cookies & Website Technology
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, and improve the customer experience. Some third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and protect our business and customers. When information is no longer needed, we may delete or securely dispose of it.
8. Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information you have provided to us, subject to applicable law. You may also opt out of non-essential marketing communications at any time.
10. Children’s Privacy
LUXT Returns is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. Any updated policy will be posted on our website with the revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or how LUXT Returns handles your personal information, please contact us at hello@luxtreturns.com