REFUND POLICY
LUXT RETURNS REFUND POLICY
LUXT Returns provides pickup and drop-off services for customer-initiated retail returns. This Refund Policy explains refunds related to fees paid directly to LUXT Returns. Retailer merchandise refunds are handled separately by the retailer.
1. LUXT Service Fees
Fees paid to LUXT Returns are for pickup, transportation, and any additional services purchased. LUXT service fees are separate from any merchandise refund provided by the retailer.
2. Cancellations Before Pickup
Customers may cancel or reschedule an eligible pickup before the applicable cancellation cutoff. If a membership pickup credit has not yet been used to perform the service, it may be restored according to the membership terms.
3. After Pickup Has Begun
Once LUXT has arrived for or completed a scheduled pickup, the pickup service is considered used and the service fee or membership pickup credit is generally non-refundable.
LUXT Returns does not determine whether a retailer accepts a return. Customers are responsible for initiating and obtaining authorization for their return before pickup. LUXT does not guarantee a refund, exchange, store credit, or retailer acceptance.
4. Retailer Refunds
If LUXT fails to complete a paid pickup because of an issue caused by LUXT, the customer may be eligible for a rescheduled pickup, restored membership credit, or refund of the applicable LUXT service fee.