CANCELATION & RESCHEDULING POLICY
LUXT RETURNS • CANCELLATION & RESCHEDULING POLICY
1. Cancellations Before Pickup
Customers may cancel or reschedule a scheduled pickup by 7:00 PM on the day before the scheduled pickup. Eligible cancellations may receive a refund of the applicable LUXT service fee or restoration of the membership pickup credit used for the booking.
2. Late Cancellations
Cancellations or rescheduling requests made after 7:00 PM on the day before the scheduled pickup may be considered a used pickup. The service fee may be non-refundable, and a membership pickup credit may not be restored.
3. Missed Pickups
If a LUXT driver arrives and the return is unavailable, inaccessible, not authorized by the retailer, or not properly prepared for pickup, the pickup may be considered used. For members, one pickup credit may be deducted.
4. Rescheduling
Eligible pickups may be rescheduled based on available pickup dates, service area, route capacity, and scheduling availability. Rescheduled pickups are not guaranteed for the same day or the customer's originally requested time window.
5. Cancellations by LUXT
If LUXT Returns cancels or cannot complete a scheduled pickup due to an issue within LUXT's control, the customer may receive a rescheduled pickup, restoration of the applicable membership pickup credit, or a refund of the applicable LUXT service fee.